Elämyskauppa is an online marketplace where customers can purchase gift cards for experiences and services offered by our partner businesses. Elämyskauppa acts as an intermediary for gift card sales. The service partner is responsible for delivering the actual experience or service.

Any business or sole trader offering suitable experiences or services can join Elämyskauppa. Elämyskauppa may request additional information from a business before listings go live.

There is no separate joining fee. Elämyskauppa's compensation is based on a service fee charged on completed gift card sales.

In principle, the service partner adds their own experiences to Elämyskauppa. We can, however, assist with adding, formatting and writing experience descriptions when needed.

Yes. You can independently add new experiences, edit existing ones, remove experiences, update prices, descriptions, images and other details, as well as update your company profile and contact information. The service partner is responsible for ensuring that all published information is accurate and up to date.

The service partner sets the regular price for their service and is responsible for ensuring the price listed on Elämyskauppa is correct and up to date.

The service partner is responsible for ensuring that the experience content, prices, participation terms, safety requirements, availability information and all other relevant details are correct. If anything changes, the information must be updated as quickly as possible.

Yes. Elämyskauppa may proofread, condense, reformat and optimise titles, descriptions and other content to improve readability, visibility and sales. However, such edits will not materially alter the content of the experience itself or the service promised to the customer.

Yes. The service partner commits to accepting valid gift cards sold through Elämyskauppa that are directed at their own service, in accordance with the applicable terms.

Unless stated otherwise on the gift card, it is valid for 730 days from the date of purchase. Elämyskauppa's general terms of use and purchase apply to all gift cards. However, the price paid for an experience is only locked in for 365 days.

The customer provides their gift card code to the service partner. The service partner enters the code into the redemption tool in their Elämyskauppa profile. The system shows which gift card and experience the code belongs to, and the gift card is simultaneously marked as used. The service partner's share is then paid out on the next settlement date.

When you enter the customer's gift card code into the redemption tool, the system shows which gift card and experience the code belongs to. If the gift card is no longer valid, it cannot be redeemed.

Yes, if Elämyskauppa's general exchange right applies to the gift card. If a customer exchanges the gift card for an experience from a different service partner, no settlement will be made to the original service partner. The payout goes to the partner whose service is ultimately delivered.

When a customer books or uses an experience, the service partner's own booking, cancellation, transfer, safety and participation terms apply in principle. The service partner must ensure that all relevant terms are communicated to the customer.

The service partner is responsible for the safety of their own service, including staff, equipment and all necessary permits, insurances and qualifications.

Notify the customer and Elämyskauppa as soon as possible. Whenever possible, try to offer the customer a new date or an equivalent service. The customer's right to an exchange or refund is determined by Elämyskauppa's general terms of use and purchase, together with any applicable terms of the service partner.

Unless otherwise agreed with the business, Elämyskauppa's service fee is 20% of the gift card sale price.

Unless otherwise agreed, the service partner's share is paid out after the gift card has been redeemed and the service has been delivered to the customer. Payouts are made once a month on the last business day of the month.

Elämyskauppa deducts the agreed service fee from the amount paid by the customer and transfers the remaining share to the service partner.

Yes. An unused gift card can be returned within 30 days of purchase, unless otherwise stated on the gift card. In that case, Elämyskauppa processes the refund to the customer and no settlement is made to the service partner for that gift card.

If payment has already been transferred to the service partner, the customer's return, cancellation, booking transfer and other similar changes are governed in principle by the service partner's own terms. The service partner is also responsible for any refund or compensation that falls under their liability in such cases.

The service partner is responsible for complaints relating to the content, quality, safety, personnel or delivery of their service. The customer may also contact Elämyskauppa, in which case Elämyskauppa may assist in resolving the matter.

Yes. Campaigns can be run in two ways: Elämyskauppa's own campaign: the discount is deducted entirely from Elämyskauppa's service fee, so the service partner's share is not reduced. Joint campaign: the cost of the discount is split equally between Elämyskauppa and the service partner. This type of campaign is agreed in advance with the service partner. For example, in a joint €20 discount, €10 is deducted from Elämyskauppa's share and €10 from the service partner's share.

If the service partner decides to reduce the price of their service, Elämyskauppa's agreed percentage service fee is in principle calculated on the reduced sale price, and the percentage itself does not change.

Our goal is not just to list experiences on the site, but to help them gain visibility and attract new customers. We market experiences through Elämyskauppa's own social media channels, short-form videos on TikTok, Instagram and other platforms, paid advertising, search engines, newsletters, the Elämyskauppa website and various themed and campaign placements, as well as through partner channels and other marketing channels. The volume and format of marketing vary depending on the experience, available material, season and current campaigns.

Yes, and we are happy to do so. We want to create engaging and authentic video content about experiences, so we can agree on a filming day with your business and come film the experience in action. The footage can be edited into short-form videos and ads for Elämyskauppa's own channels, paid advertising and our partners' channels. Filming is always agreed separately with the business.

Excellent. Not all content needs to be filmed from scratch. You can send us existing videos and photos, from which we can create TikTok and Instagram Reels videos, short ad videos, experience showcase videos, campaign content, and images and videos for Elämyskauppa listings and advertising. We can cut, subtitle and edit the material you provide to suit Elämyskauppa's marketing. The service partner is responsible for ensuring they have the rights to use and provide the material they send us for marketing purposes.

Yes. When you provide us with photos, videos or other marketing material for use by Elämyskauppa, we can use and edit it in accordance with the service partner terms to market your experience and Elämyskauppa. Material may be used on the Elämyskauppa website, in social media, in paid advertising and in our partners' marketing channels.

No. If you have existing material, we can make use of and edit it. If suitable material is not available, we can where possible arrange a joint filming session. The better the photo and video material available for an experience, the more versatile its use in Elämyskauppa's marketing can be.

We cannot promise a specific number of views, a certain level of visibility or a set volume of sales. However, since you only pay for actual customers, your financial investment is effectively zero. Our goal is nonetheless to actively market Elämyskauppa's experiences and highlight interesting services across different channels. Photo and video material gives us significantly more opportunities to create compelling marketing for an experience.

The partnership is in principle valid until further notice.

Yes. The service partner can terminate the partnership in writing.

The service partner is in principle still obligated to fulfil valid gift cards sold before the end of the partnership. Alternative arrangements can be agreed separately with Elämyskauppa.

You can contact Elämyskauppa regarding adding or editing experiences, gift cards and redemption, payouts, returns and complaints, marketing, campaigns and any questions related to the partnership. Email: info@elamyskauppa.fi