Frequently Asked Questions

Browse experiences, choose the one you want and add it to your cart. At checkout, fill in the required details and complete your payment. After purchase, you will receive your gift card and instructions for use digitally.

Yes. You can add multiple experiences to your cart and pay for them in a single order.

Yes. A gift card can be purchased either for yourself or as a gift for someone else.

Yes. Gift cards can be purchased from Elämyskauppa by both private individuals and companies.

Gift cards are delivered digitally by default. If a physical gift card is available, you can choose it during checkout, subject to a possible separate delivery fee. The gift card contains a unique code used to redeem it.

Yes. A gift card can be given to another person unless otherwise stated for that particular experience.

Unless otherwise stated on the gift card, it is valid for 730 days, i.e. two years from the date of purchase.

Once the validity period has ended, the gift card can no longer be used and no refund will be given for any unused value.

The price at the time of purchase is valid for the first 365 days. If the experience price increases after this period, the person redeeming the gift card pays the difference between the gift card value and the new price.

This depends on the gift card. A gift card can only be used in parts when this is permitted for that particular gift card or experience.

Yes. An unused gift card can generally be exchanged for another experience available in Elämyskauppa during its validity period. If the new experience is more expensive, you pay the difference. If it is cheaper, the remaining value is retained until the original expiry date of the gift card. An exchange does not extend the original validity period of the gift card.

Contact Elämyskauppa as soon as possible. If the gift card can be identified, has not yet been used and the circumstances of the loss are credible, we can cancel the lost gift card and issue a new one digitally.

The booking method depends on the experience and its provider. Your gift card will include instructions on how to book the experience and how to use the voucher code.

A gift card does not automatically guarantee availability on a specific date or time. Availability depends on the experience provider's booking situation and the terms of that particular experience.

Each experience page describes the content, price and key participation requirements. Any additional paid services or products are listed separately in the experience details where possible.

Some experiences may have requirements relating to age, height, weight, health, driving licence or number of participants. Check the participation terms before purchasing and booking.

When booking an experience, the experience provider's own booking, cancellation, transfer, safety and participation terms generally apply.

Rescheduling a booking is subject to the terms of the specific experience provider. The possibility and any applicable deadlines vary by experience.

Cancelling a booking is generally subject to the specific experience provider's own cancellation terms. Check the terms before making your booking. A cancellation made too late or failure to show up may result in the gift card being considered used.

The experience provider will primarily seek to offer a new date or equivalent service. Depending on the situation, you may have the option to exchange the gift card for another experience or receive a refund in accordance with the applicable terms.

Yes. An unused gift card can be returned within 30 days of the purchase date, unless the terms state that no right of return applies. The right of return applies to both private and business customers.

The 30-day right of return only applies to unused gift cards, unless the terms state otherwise. A gift card cannot be returned if it has been used in full or in part, or if there is an active booking based on it that cannot be cancelled free of charge.

Contact Elämyskauppa customer service and provide your order details. Once the conditions for a return are met, the gift card will be cancelled and the payment refunded, generally to the original payment method.

An approved return is processed without undue delay and the refund is issued no later than 14 days after the return request is received. The time for the refund to appear in your account may vary depending on the payment method.

Elämyskauppa operates as a gift card marketplace. The actual experience is delivered by the company listed with the experience, i.e. the experience provider.

Contact the experience provider for questions relating to, for example: • booking or available times • rescheduling or cancelling a booking • arrival • the content of the experience • participation requirements • the delivery of the experience itself Contact Elämyskauppa for questions relating to, for example: • the gift card or voucher code • payment • exchanging a gift card • the 30-day return • a lost gift card • using the Elämyskauppa online service